Returns Policy

Order returns

We are committed to selling only high-quality products that we hope you’ll enjoy but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve purchased. We will willingly refund or offer an exchange on any unused product, other than downloaded items, which are returned to us within 14 days of the date on the receipt of your order, provided  the product is in a reasonable, re-saleable condition, ideally with it’s original packaging.

Faulty or Damaged Items

If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item and delivery charge to you on return of the item to us.

Refunds

Refunds will be made by cheque or bank transfer to a bank account of your choice  on supply of your bank details to us.

Exclusions

Refunds cannot be made on downloaded items.


If you have any questions please use the site contact form at www.kim-aldis.co.uk/contact

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